The State of AI in ITSM Correlations
Undoubtedly, artificial intelligence (AI) is rapidly changing IT service management (ITSM) capabilities, and hopefully for the better. An earlier ITSM.tools State of AI in ITSM 2025 article shared...
View ArticleHow Blockchain Will Transform ITSM Capabilities
Let’s talk about how blockchain technology will transform ITSM capabilities. IT service management (ITSM) professionals are often tasked with juggling multiple IT management responsibilities. For...
View ArticleTop 10 IBM Licensing Mistakes and How to Avoid Them: Insights for ITSM Pros
IBM software licensing is notoriously complex. Even small IBM licensing mistakes can lead to costly compliance issues. Over years of managing IBM license compliance reviews, I’ve encountered several...
View ArticleHow ITIL and Agile Can Coexist
Let’s talk about ITIL and Agile. In the ever-evolving world of IT service management (ITSM), organizations constantly seek ways to improve efficiency, deliver value, and adapt to changing business...
View ArticleITSM Well-being in 2025 – Please Take Our Survey
We’re running our fifth ITSM Well-being Survey to see how people feel about working in IT (and in IT service delivery and support roles in particular) in 2025. We’re hoping you’ll spare us a minute or...
View ArticleChange Enablement – What Change Management Became in ITIL 4
Change enablement in ITIL 4 is the management practice of ensuring that changes to IT services and the IT infrastructure are implemented in a way that minimizes risk and disruption while maximizing...
View ArticleHow Best to Recover from a Poor IBM Software Audit
An IBM software audit can be daunting for your organization and the risks of financial penalties, unexpected expenses, and reputational damage can challenge even the most seasoned IT asset management...
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ITOM-ITSM Integration – The Key to Smarter Service Management
Your IT service management (ITSM) tool enables your IT service delivery and support, helping your organization manage incidents and create a seamless end-user experience. However, in today’s dynamic...
View ArticleNew AI in ITSM Survey – Please Help
Have you ever heard or used the “What a time to be alive” saying (either sincerely or ironically)? With everything currently happening with artificial intelligence (AI), “What a time to work in...
View ArticleHow to Build a CMDB for SMBs: A Best Practice Guide to Configuration Management
Let’s talk about CMDBs for SMBs. You probably wonder how big companies keep track of their IT infrastructure without losing their minds. The secret weapon is a Configuration Management Database...
View ArticleITSM Well-being in 2025
Here are the results of our ITSM Well-being in 2025 survey. In early Q1 2025, we reran our State of Well-being in ITSM survey. It was last run in early 2024 to see how people in IT service management...
View ArticleSIAM Governance – Overcoming Siloed Service Management Processes
This article covers the importance of SIAM governance. Picture yourself overseeing a complicated IT environment with various vendors responsible for distinct services. Some reply quickly, whereas...
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Agentic AI’s Role in Enterprise and IT Service Management
“The IT department of every company is going to be the HR department of AI agents in the future.” This statement from NVIDIA’s CEO, Jensen Huang, perfectly captures the dawn of the agentic AI era we...
View ArticleHow to Best Prepare for a Software Licensing Audit
A software licensing audit can be daunting, even for experienced IT asset management (ITAM) and IT service management (ITSM) professionals. Even with strong software asset management (SAM) practices...
View ArticleITIL 4 Relationship Management: A Quick Guide
Relationship Management is one of the 34 management practices in ITIL 4. It’s focused on fostering strong relationships between IT service providers, customers, and stakeholders to help achieve...
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