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CMDB vs. Asset Management – What’s the Difference?
Managing IT can overwhelm anyone, even with IT service management (ITSM) or IT service desk capabilities in place. Thankfully, capabilities like Configuration Management (with its Configuration...
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ITSM Trends for 2025
Let’s consider what the ITSM trends for 2025 could be. Each year, ITSM.tools seeks out the key IT service management (ITSM) trends for the year ahead. We did it again at the end of 2024, asking...
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30 Free IT Ticket Templates for IT Service Desks
The IT service desk needs to address IT support requests swiftly and efficiently—a task that can be tricky without the proper tools. IT service ticket templates empower your team to simplify...
View ArticleAI Transformation in ITSM Requires a Bigger Vision
Let’s consider AI transformation. For me, the artificial intelligence (AI) transformation in IT starts with a bigger vision. A vision that sees IT service management (ITSM) move from IT to...
View ArticleTop 10 IBM License Audit Triggers – What ITSM Pros Need to Know
IBM license audits often come as an unwelcome surprise for IT service management (ITSM) professionals like yourself. Despite maintaining a positive relationship with your IBM account manager and...
View ArticleThe State of AI in ITSM Correlations
Undoubtedly, artificial intelligence (AI) is rapidly changing IT service management (ITSM) capabilities, and hopefully for the better. An earlier ITSM.tools State of AI in ITSM 2025 article shared...
View ArticleHow Blockchain Will Transform ITSM Capabilities
Let’s talk about how blockchain technology will transform ITSM capabilities. IT service management (ITSM) professionals are often tasked with juggling multiple IT management responsibilities. For...
View ArticleTop 10 IBM Licensing Mistakes and How to Avoid Them: Insights for ITSM Pros
IBM software licensing is notoriously complex. Even small IBM licensing mistakes can lead to costly compliance issues. Over years of managing IBM license compliance reviews, I’ve encountered several...
View ArticleHow ITIL and Agile Can Coexist
Let’s talk about ITIL and Agile. In the ever-evolving world of IT service management (ITSM), organizations constantly seek ways to improve efficiency, deliver value, and adapt to changing business...
View ArticleITSM Well-being in 2025 – Please Take Our Survey
We’re running our fifth ITSM Well-being Survey to see how people feel about working in IT (and in IT service delivery and support roles in particular) in 2025. We’re hoping you’ll spare us a minute or...
View ArticleChange Enablement – What Change Management Became in ITIL 4
Change enablement in ITIL 4 is the management practice of ensuring that changes to IT services and the IT infrastructure are implemented in a way that minimizes risk and disruption while maximizing...
View ArticleHow Best to Recover from a Poor IBM Software Audit
An IBM software audit can be daunting for your organization and the risks of financial penalties, unexpected expenses, and reputational damage can challenge even the most seasoned IT asset management...
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ITOM-ITSM Integration – The Key to Smarter Service Management
Your IT service management (ITSM) tool enables your IT service delivery and support, helping your organization manage incidents and create a seamless end-user experience. However, in today’s dynamic...
View ArticleNew AI in ITSM Survey – Please Help
Have you ever heard or used the “What a time to be alive” saying (either sincerely or ironically)? With everything currently happening with artificial intelligence (AI), “What a time to work in...
View ArticleHow to Build a CMDB for SMBs: A Best Practice Guide to Configuration Management
Let’s talk about CMDBs for SMBs. You probably wonder how big companies keep track of their IT infrastructure without losing their minds. The secret weapon is a Configuration Management Database...
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